Shipping Policy
This Shipping Policy outlines how orders from Gilbert Office Furniture are processed, shipped, and delivered — including free local collection at our Houston store.
1Shipping Territory & Costs
We currently ship exclusively within the United States. All prices are charged in United States Dollars (USD $).
| Free Standard Shipping | on orders over $249. |
|---|---|
| Flat Rate | a flat $14.99 Standard Shipping fee applies to orders under that threshold. |
| No Hidden Fees | the price shown at checkout is the final price. |
2Handling & Order Cut-Off Times
| Order Cut-Off | orders placed before 2:00 PM ET are processed the same business day. |
|---|---|
| Handling Time | 1–3 business days (Mon–Sat) from order confirmation to dispatch. |
| Processing Days | orders are processed Monday through Saturday, excluding U.S. public holidays. |
3Transit Time & Delivery Estimates
| Transit Time | 3–7 business days (Mon–Sat) from dispatch to delivery. |
|---|---|
| Total Estimated Delivery | 4–10 business days from order placement, weekends and U.S. public holidays excluded. |
| Service Type | Standard Shipping only — we do not offer expedited or overnight options. |
4Free Local Store Collection (Houston)
If you live near the store, you can skip shipping altogether. We offer free local pickup at:
- Pickup Location: 11020 Katy Fwy, Ste 213, Houston, TX 77043, United States
Pickup orders are typically ready within 2 hours during regular store hours.
5How to Order for Store Pickup
- Add your items to the cart and proceed to checkout.
- Select Local Pickup as your shipping method (when available).
- You will receive an email confirmation once your order is packed and ready to collect.
- Bring a copy of the confirmation email (printed or on your phone) when you visit.
6Tracking & Delivery Accuracy
Once your order ships, we email a shipping confirmation containing the carrier name, tracking number, and a link to monitor your delivery in real time. Allow 24–48 hours after dispatch for the first tracking scan to appear.
Please double-check your shipping address at checkout. Reshipment fees may apply if a parcel is returned to us due to an incorrect or incomplete address.
7Delivery Issues & Damages
| Damaged in Transit | report any damage within 24 hours of delivery by emailing [email protected] with photos of the item and its packaging. |
|---|---|
| Lost Packages | if tracking shows your order as delivered but you cannot locate it, check with neighbors and your local carrier first, then contact us so we can open a carrier investigation. |
| Resolution | confirmed damages and carrier losses are resolved with a replacement or full refund — see our Return & Refund Policy for full terms. |
8Contact & Business Information
If you have any questions about shipping or a recent order, please contact us:
| Store Name | Gilbert Office Furniture |
|---|---|
| Address | 11020 Katy Fwy, Ste 213, Houston, TX 77043, United States |
| [email protected] | |
| Phone | +1 713-966-9791 |